Returns And Refunds Policy - thebeefairy.shop

🧾 Refunds & Returns Policy – The Bee Fairy

At The Bee Fairy, all our products are handmade in small batches with great care using natural ingredients. We want you to feel confident in every purchase. If something isn’t right, we’ll do our best to put it right.

🛍️ Returns

Due to the nature of our products and for hygiene reasons, we are unable to accept returns on opened or used skincare or balm products unless they are faulty.

If your item is unopened and unused, you may return it within 14 days of receipt for a full refund. Please contact us first at [your email address] to arrange the return.

Buyers are responsible for return postage costs unless the item is faulty or sent in error.

⚠️ Damaged or Faulty Items

If your order arrives damaged, incorrect, or defective:

Please email us at [your email address] within 7 days of delivery
Include your order number and a photo of the issue
We’ll either offer a replacement or a full refund — your choice

🌿 Allergy Disclaimer

Our products contain natural oils, waxes, and essential oils. Please read the ingredient list carefully before purchasing. We cannot offer refunds for allergic reactions unless a product was mislabelled or contaminated.

If you’re unsure, feel free to reach out before purchasing — we’re happy to help!

⏳ Refunds

Approved refunds are processed within 5–7 working days via your original payment method. You will be notified once your refund has been issued.

📬 Contact Us

If you have any questions, email us at:
sales@thebeefairy.co.uk